LRT Jakarta Improves Operations and Human Resource Competence

PT LRT Jakarta has recorded serving over 1.1 million passengers, or more than 3,500 passengers per day, throughout 2025. This figure has exceeded the daily target set by the Jakarta Transportation Agency (Dishub).

LRT fleet has also been completed with state-of-the-art environmentally friendly technology

Moreover, customer satisfaction levels as of October 2025 are also very high, at 93.85 percent. This reflects the consistency of the quality of service experienced by users and indicates the growing public trust in the LRT Jakarta.

"Public transportation growth in Jakarta continues to show a positive trend, along with the increasing community need for safe, comfortable, and reliable mobility options," expressed PT LRT Jakarta President Director, Roberto Akyuwen, Thursday (11/27).

LRT Jakarta Prioritizes Excellent and Inclusive Service

According to him, PT LRT Jakarta has expressed full readiness to welcome the next phase (Phase 1B), including operations, services and human resources.

"In preparing for the operational phase 1B of Velodrome–Manggarai, we ensure that every aspect of operational readiness, service, and human resources is always conducted to the maximum," he explained.

With experience in operating Phase 1A, PT LRT Jakarta conducts various evaluations, corrections, and continuous innovations to provide the best service.

"Phase 1B is an opportunity for us to improve the quality of life for Jakarta residents through easier mobility," he continued.

He added, the LRT Jakarta depot located in Kelapa Gading covers an area of approximately 13 hectares with a capacity to hold up to 96 train sets or equivalent to 192 train cars, supporting operational needs for a route length of about 135 kilometers.

In terms of facility maintenance, they are supported by competent and certified engineering personnel. They ensure that all maintenance, both light and heavy, is done independently to ensure each train unit is in the best condition before serving passengers.

"LRT fleet has also been completed with state-of-the-art environmentally friendly technology, in line with the company's commitment to supporting carbon emission reduction while ensuring the safety and comfort of passengers," he continued.

He assessed, the improvement of human resource competencies is another important aspect that continues to be developed. LRT Jakarta continuously provides training and skill development to employees to ensure maximum service to the community, designed and collaborated with several leading educational and training institutions in Indonesia and abroad.

This training covers technical aspects, customer service, and emergency handling so that participants can face various situations with a high level of professionalism.

"The development of human resources competencies is one of the keys to the success and smooth operation of Jakarta LRT now and in the future. The training modules include operational simulations, leadership, effective communication, and innovation based on design thinking, designed to achieve improvements in systems, technology, and even a green ecosystem within the Jakarta LRT environment," he explained.

In the future, LRT Jakarta is committed to continuously improving the quality and reliability of its operations and services as a safe, comfortable, and inclusive public transportation operator.